Five9 Inc., the leader in on-demand call center software, announced today a business and technology partnership with NICE Systems, a worldwide leader of solutions, driven by real-time, cross-channel analytics addressing the needs of customer-centric businesses, to deliver a comprehensive cloud-based call center solution to better serve the requirements of Five9's larger, more sophisticated customers.
Under the agreement, Five9 will be hosting and reselling solutions from NICE Systems, including quality management—comprising PCI-compliant call recording, screen recording, analytics-based call scoring and quality optimization -- and workforce management. Five9 will be launching the integrated cloud-based offering later this summer.
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Five9 Partners with NICE Systems to Deliver Workforce Optimization Solutions in the Cloud
